We want returns and product issues to be handled clearly and fairly. Please review the conditions below before sending any item back.

RETURN REQUEST WINDOW

For eligible returns, please contact support@etoilejp.com within 7 days of delivery. Please include your order number and the item you wish to return.

CUSTOMER-INITIATED RETURNS

Returns for change of mind, size or fit preference, or color preference are accepted when all of the following conditions are met:

• The return request is made within 7 days of delivery
• The item is unworn, unwashed and unused except for reasonable fitting
• Original tags remain attached
• The item is returned in substantially the same condition in which it was received

For customer-initiated returns, the customer is responsible for return shipping costs and for choosing a secure, trackable return method.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective or different from the item ordered, please contact support@etoilejp.com as soon as possible and within 7 days of delivery where reasonably possible. Please include your order number, a brief description of the issue and, where helpful, clear photographs.

Where a return is required for a confirmed damaged, defective or incorrect item, É TOILE will cover the applicable return shipping cost.

NON-RETURNABLE ITEMS

The following items are not eligible for customer-initiated return:

• Items that have been worn beyond reasonable fitting, washed, altered or damaged after delivery
• Items returned without original tags
• Made-to-order or personalized items, except where damaged, defective or incorrect
• Gift cards

Nothing in this policy limits rights or remedies available under applicable law.

INTERNATIONAL RETURNS

International customers should contact us before returning an item. For customer-initiated international returns, the customer is responsible for return shipping and any return-related charges. Original shipping charges, customs duties, import taxes and similar charges are not normally refundable unless required by law or the return results from an error by É TOILE.

RETURN PROCESS

Please do not send an item back before contacting us. If the return is eligible, É TOILE will provide return instructions and the appropriate return address.

We recommend keeping proof of shipment until your return has been completed.

REFUNDS

After an eligible returned item is received and inspected, the refund will be issued to the original payment method. The time required for funds to appear may vary depending on your bank, card issuer or payment provider.

Where a returned item does not meet the stated return conditions, we may contact you before any refund is processed.

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