Shipping policy

CUSTOMER CARE

Shipping Policy

É TOILE currently ships to eligible addresses in Japan and the United States.

PROCESSING

In-stock orders are typically prepared for dispatch within 1–2 business days after order confirmation. Business days exclude weekends and Japanese national holidays. Pre-order and made-to-order items may require additional time, with the estimated dispatch period stated on the relevant product page. Tracking information will be sent by email after dispatch when tracking is available.

ESTIMATED DELIVERY

Japan	3–7 business days
United States	7–14 business days

Delivery times are estimates and may be affected by carrier operations, weather conditions, customs processing, peak periods or other circumstances outside our reasonable control.

JAPAN

Shipping is available throughout Japan, with separate rates for Okinawa Prefecture.

Standard shipping	¥800, tax included
Free shipping	Orders of ¥20,800 or more

Okinawa Prefecture — ¥1,800, tax included. Complimentary shipping applies to orders of ¥20,800 or more.

UNITED STATES

Shipping is available to the contiguous 48 states and the District of Columbia.

Standard shipping	US$18
Free shipping	Orders of US$180 or more

Alaska, Hawaii, U.S. territories and military addresses are not currently available at checkout.

CUSTOMS & IMPORT CHARGES

Orders shipped to the United States may be subject to customs duties, import taxes or other import-related charges. Unless these charges are shown as included or collected at checkout, they are the responsibility of the recipient. Any applicable charges are determined by the relevant customs authorities or service providers and may vary by shipment.

TRACKING

When tracking is available, a tracking link will be included in the shipping confirmation email. Tracking information may take some time to update after dispatch.

DELIVERY ISSUES

If tracking shows an unusual delay or your package appears to be lost, please contact support@etoilejp.com. We will assist with reviewing the shipment and, where appropriate, contacting the carrier.

For items that arrive damaged, defective or different from your order, please refer to our Return & Refund Policy.

UNDELIVERABLE PACKAGES

Please review your shipping address carefully before completing your order. If a package is returned to É TOILE because of an incorrect or incomplete address provided with the order, or because delivery could not be completed for reasons attributable to the recipient, additional reshipping charges may apply.

CONTACT

ORDER & SHIPPING SUPPORT

support@etoilejp.com

Monday–Friday · 10:00–18:00 JST

É TOILE

336 Okuramachi, Machida, Tokyo 195-0062, Japan
Phone: 080-4407-9422