These Terms of Service apply to your use of the É TOILE online store and to purchases made through this website. By using the store or placing an order, you agree to these Terms together with the policies referenced below.

ORDERS

Please review your product, size, color, quantity, shipping address and other order details carefully before completing checkout.

After an order is submitted, you may receive an automated confirmation that the order has been received. If we are unable to fulfill an order because of a stock discrepancy, payment issue, shipping restriction, obvious pricing or system error, or a reasonable concern regarding unauthorized or fraudulent activity, we may contact you before fulfillment. Where payment has already been collected and the order cannot proceed, the appropriate refund will be arranged.

We may request information reasonably necessary to verify an order or resolve an order-related issue.

PRODUCTS

We aim to present product descriptions, materials, measurements, construction details and colors as accurately as reasonably possible.

Actual color may vary slightly depending on screen settings, lighting and the characteristics of the material. Natural fibers, garment finishing and small-batch production may also result in subtle variations in texture, surface appearance, color or handle. These variations do not necessarily indicate a defect.

Please review the product-specific materials, measurements, fit information and care details provided on each product page before purchase.

PRICING & PAYMENT

Prices may be displayed according to the market selected on the store. The final currency, product price, shipping charge, applicable taxes and total shown at checkout apply to your order.

Available payment methods are displayed at checkout and are processed through Shopify and the payment providers available through our store.

If an obvious pricing or system error is identified after an order has been submitted, we will contact you where reasonably possible before fulfillment and address the order in accordance with applicable law.

SHIPPING & DELIVERY

Current shipping destinations, processing times, estimated delivery periods, shipping charges, free-shipping conditions and exclusions are set out in our Shipping Policy.

Delivery estimates may be affected by carrier operations, weather, customs procedures, peak periods or other circumstances outside our reasonable control.

RETURNS, REFUNDS & PRODUCT ISSUES

Returns, exchanges, refunds and the handling of damaged, defective or incorrect items are governed by our Return & Refund Policy.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded.

MADE-TO-ORDER & PERSONALIZED PRODUCTS

Where a product is made-to-order or personalized, this will be identified on the relevant product page together with any applicable production information.

Returns, exchanges and product issues relating to these items are handled in accordance with our Return & Refund Policy.

WEBSITE USE

You may use this website for lawful personal shopping and information purposes.

You must not misuse the website, interfere with its normal operation or security, attempt unauthorized access to accounts or systems, introduce malicious code, misuse checkout or payment functions, impersonate another person, or use the website for fraudulent or unlawful activity.

É TOILE may take reasonable measures to protect customers, the store and its systems where misuse, fraud or security risks are identified.

INTELLECTUAL PROPERTY

Unless otherwise stated, the É TOILE name, branding, product names, original artwork, graphics, photographs, videos, written content, website design and other original materials appearing on this website are owned by or licensed to É TOILE and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use this content without appropriate authorization where doing so would infringe applicable intellectual property rights.

THIRD-PARTY SERVICES

The store may use third-party services including Shopify, payment providers, shipping providers and other service providers necessary to operate the website and fulfill orders.

Third-party services may be subject to their own terms and privacy practices. Information about the handling of personal information through our store is provided in our Privacy Policy.

RESPONSIBILITY

É TOILE does not exclude or restrict responsibility where doing so would be prohibited by applicable law.

To the extent permitted by applicable law, É TOILE is not responsible for loss or delay arising solely from circumstances outside our reasonable control, such as independent carrier disruptions, communication failures or external events for which É TOILE is not responsible.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be waived or restricted.

PRIVACY

Personal information collected through the É TOILE store is handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

These Terms may be updated when reasonably necessary to reflect changes to our services, operations, website functionality or legal requirements.

The version published on this website applies from the time it becomes effective. Updates will not be applied retroactively in a way that improperly affects rights already arising from an existing transaction.

GOVERNING LAW

These Terms are governed by the laws of Japan, subject to any mandatory consumer protections or other rights that apply to the customer under applicable law.

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