Terms of Service

TERMS OF SERVICE


OVERVIEW

Welcome to É TOILE. By using our website and services, you agree to these terms. Please read them carefully.

Throughout these terms, "we," "us," and "our" refer to É TOILE. These terms govern your use of our online store, including all information, content, features, tools, products, and services we provide.

By browsing or purchasing from our store, you agree to be bound by these terms and our privacy policy. If you do not agree, please do not use our services.


ARTICLE 1: ACCEPTANCE OF TERMS

By placing an order or using our services, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You have read and agree to these terms
  • All information you provide is accurate and complete
  • You have the legal right to make purchases

ARTICLE 2: ACCOUNT RESPONSIBILITY

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to:

  • Provide accurate, current, and complete information
  • Update your information to keep it accurate
  • Notify us immediately of any unauthorized use of your account
  • Not share your account credentials with others

Providing false information may result in order cancellation or account suspension.


ARTICLE 3: PRODUCTS AND PRICING

We make every effort to display our products accurately. However:

  • Product colors may vary slightly from images due to screen settings
  • Natural materials may have individual variations
  • Measurements may vary slightly (±1-2cm)
  • Product descriptions are subject to change without notice

All prices are displayed in Japanese Yen (JPY) and include consumption tax (10%). We reserve the right to modify prices at any time without prior notice.


ARTICLE 4: ORDERS AND PAYMENT

Placing an order constitutes an offer to purchase. É TOILE reserves the right to accept or reject any order at our sole discretion.

We accept payment through Shopify Payments, including major credit cards and debit cards. Payment must be received and processed before we accept your order.

Once an order is confirmed and shipped, modifications and cancellations are no longer possible. Please review your order carefully before completing your purchase.


ARTICLE 5: SHIPPING AND DELIVERY

Orders are processed within 1-2 business days. Shipping times vary by destination:

  • Domestic (Japan): 3-7 business days
  • International: 7-14 business days
  • Remote areas: Additional time may be required

É TOILE is not responsible for delays caused by carriers, weather conditions, customs inspections, or other external factors beyond our control.

If a package is returned due to an incorrect address provided by you, you will be responsible for any reshipping fees.


ARTICLE 6: RETURNS AND REFUNDS

É TOILE offers a limited return policy due to the curated and exclusive nature of our collections. All sales are final unless approved by É TOILE.

Eligible for return:

  • Product defects or shipping damage ONLY
  • Must reach out to our support team at support@etoilejp.com within 48 hours of delivery
  • Photographic evidence required
  • Subject to É TOILE's review and approval

Not eligible for return:

  • Customer preference (size, color, style)
  • Change of mind
  • Sale items and limited editions
  • Pre-order and made-to-order items
  • After 48 hours from delivery

For complete details, please refer to our refund policy.


ARTICLE 7: PROHIBITED ACTIVITIES

You agree not to:

  • Engage in fraudulent transactions or payment disputes
  • Use our products for unauthorized commercial resale
  • Reproduce, copy, or exploit our intellectual property
  • Harass or abuse our staff or other customers
  • Attempt to gain unauthorized access to our systems
  • Use our services for any illegal purpose

Violation of these terms may result in immediate termination of your account and legal action.


ARTICLE 8: INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, logos, designs, graphics, and software, is the property of É TOILE and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, distribute, or display our content without permission
  • Use our trademarks or brand name without authorization
  • Create derivative works based on our content
  • Remove or alter any copyright notices

Unauthorized use is strictly prohibited and may result in legal action.


ARTICLE 9: LIMITATION OF LIABILITY

To the maximum extent permitted by law, É TOILE shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Service interruptions or technical issues
  • Damages arising from third-party services
  • Issues beyond our reasonable control

Our total liability shall not exceed the amount you paid for the product or service in question.

This limitation does not apply in cases of willful misconduct or gross negligence on our part.


ARTICLE 10: DISCLAIMER OF WARRANTIES

Our services and products are provided "as is" without warranties of any kind, either express or implied.

We do not warrant that:

  • Our services will be uninterrupted or error-free
  • Defects will be corrected
  • Our website is free of viruses or harmful components
  • Results from using our services will meet your expectations

ARTICLE 11: INDEMNIFICATION

You agree to indemnify and hold harmless É TOILE, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these terms
  • Your violation of any rights of another party
  • Your use or misuse of our services
  • Any fraudulent or illegal activity

ARTICLE 12: GOVERNING LAW

These terms are governed by the laws of Japan. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.


ARTICLE 13: MODIFICATIONS

We reserve the right to modify these terms at any time. Changes will be posted on this page with a revised effective date.

Your continued use of our services after changes are posted constitutes acceptance of the modified terms.


ARTICLE 14: SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.


ARTICLE 15: ENTIRE AGREEMENT

These terms, together with our privacy policy, refund policy, and other policies referenced herein, constitute the entire agreement between you and É TOILE.


CONTACT INFORMATION

If you have any questions about these terms, please reach out to us:

É TOILE

General Inquiries: info@etoilejp.com
Customer Support: support@etoilejp.com
Phone: 080-4407-9422
Business Hours: Monday - Friday, 10:00 - 18:00 JST

Address:
〒195-0062
336 Okuramachi, Machida-shi, Tokyo, Japan

Last Updated: February 4, 2026

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

© 2025 É TOILE. ALL RIGHTS RESERVED.