When will my order be shipped?

In-stock orders are typically prepared for dispatch within 1–2 business days after order confirmation. Business days exclude weekends and Japanese national holidays. Pre-order and made-to-order items may require additional time, as stated on the relevant product page.

Where does É TOILE ship?

É TOILE currently ships to eligible addresses in Japan and the United States. Japan shipping is available throughout Japan, with separate rates for Okinawa Prefecture.
United States shipping is available to the contiguous 48 states and the District of Columbia. For full destination details and exclusions, please see our Shipping Policy.

How much is shipping?

Japan — ¥800, tax included. Free shipping applies to orders of ¥20,800 or more. Okinawa Prefecture — ¥1,800, tax included. Free shipping applies to orders of ¥20,800 or more.
United States — US$18. Free shipping applies to orders of US$180 or more.

How long will delivery take?

Estimated delivery after dispatch is 3–7 business days within Japan and 7–14 business days to the United States. Delivery times are estimates and may vary due to carrier operations, weather, customs processing or other circumstances outside our reasonable control.

Will I receive tracking information?

When tracking is available, a tracking link will be sent by email after dispatch. Tracking information may take some time to update after the shipment has been handed to the carrier.

Can I return or exchange an item?

Yes. Please contact us within 7 days of delivery. Customer-initiated returns for change of mind, size or fit preference, or color preference are accepted when the item is unworn, unwashed and unused except for reasonable fitting, with original tags attached and in substantially the same condition as received. Return shipping for customer-initiated returns is the customer’s responsibility.

What if my item arrives damaged, defective or incorrect?

Please contact support@etoilejp.com as soon as possible and within 7 days of delivery where reasonably possible. Include your order number, a brief description and, where helpful, clear photographs. If a return is required for a confirmed damaged, defective or incorrect item, É TOILE will cover the applicable return shipping cost.

Can made-to-order or personalized items be returned?

Made-to-order and personalized items are not eligible for customer-initiated returns. If such an item arrives damaged, defective or different from the agreed order details, please contact us and it will be handled under the same product-support process described above.

How should I choose my size?

Please refer to the measurements and fit information provided on each product page. Because fit can vary by garment, we recommend checking the listed measurements rather than relying only on your usual size. For sizing questions before ordering, contact info@etoilejp.com.

Can natural materials vary between pieces?

Natural fibers and garment finishing may result in subtle variations in texture, surface appearance, color or handle. These differences can occur naturally and do not necessarily indicate a defect. Product-specific materials and construction details are listed on the relevant product page.

How should I care for my garment?

Please follow the care instructions attached to the garment and any additional care information provided on the product page. Care requirements may vary depending on the material, construction and finishing of each piece.

Which currency will I pay in?

Prices may be displayed according to your selected market. The final currency, product price, shipping cost, applicable taxes and order total shown at checkout apply to your purchase.

Will I need to pay customs duties or import taxes?

Orders shipped to the United States may be subject to customs duties, import taxes or other import-related charges. Unless these charges are shown as included or collected at checkout, they are the responsibility of the recipient. Charges are determined by the relevant customs authorities or service providers and may vary by shipment.