É TOILE respects your privacy and handles personal information with care. This Privacy Policy explains how information may be collected, used, shared and protected when you visit our online store, place an order, contact us or otherwise use our services.

INFORMATION WE COLLECT

Depending on how you interact with É TOILE, we may collect information including:

• Name
• Email address
• Billing and shipping information
• Order and transaction information
• Information you provide when contacting customer support
• Device, browser and IP-related information
• Website usage and interaction information
• Marketing preferences, where applicable

Payment information is processed through the payment services available through our Shopify store. É TOILE does not need to directly receive or store complete payment card details where these are processed by the relevant payment provider.

HOW WE USE INFORMATION

Personal information may be used to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments, refunds and returns
• Provide customer support
• Respond to product, sizing or other inquiries
• Verify orders and help prevent unauthorized or fraudulent transactions
• Maintain and improve the operation, security and performance of the store
• Comply with legal, accounting and regulatory requirements
• Send marketing communications where you have chosen to receive them

We use personal information only for purposes reasonably connected to our business operations and the services requested by you.

SHOPIFY & SERVICE PROVIDERS

É TOILE uses Shopify to operate its online store.

Information may also be processed by service providers that assist with functions such as payment processing, shipping, order fulfillment, website operation, analytics, security, customer support and other services necessary to operate the store.

We provide or make information available to service providers only as reasonably necessary for the relevant service, subject to applicable law and the arrangements governing those services.

Third-party providers may process information under their own privacy terms and legal obligations.

COOKIES & SIMILAR TECHNOLOGIES

Our store and the services used to operate it may use cookies, pixels and similar technologies for functions such as website operation, security, remembering preferences, analytics and, where applicable, marketing.

The use of non-essential cookies and similar technologies may depend on your location, consent choices and the privacy settings available through the store.

Where a cookie banner or other privacy control is presented, you can use those controls to manage available choices.

MARKETING COMMUNICATIONS

Where you choose to subscribe to É TOILE communications, we may use your contact information to send information such as product releases, brand updates or other selected communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication.

Transactional messages relating to an order, payment, delivery, return or customer-support request are separate from marketing communications and may still be sent where necessary to provide the requested service.

SHARING OF INFORMATION

We do not disclose personal information unnecessarily.

Information may be shared or made available where reasonably necessary to:

• Operate the Shopify store
• Process payments
• Fulfill and deliver orders
• Provide customer support
• Maintain website security and functionality
• Use approved analytics or other operational services
• Comply with applicable law or a valid legal request
• Protect the rights, security or integrity of customers, É TOILE or our services

We may also disclose information in connection with a legitimate business reorganization, transfer or succession where permitted by applicable law.

INTERNATIONAL PROCESSING

Because É TOILE uses Shopify and other service providers that may operate internationally, personal information may be processed or stored outside the country in which you are located.

Where applicable, such processing is handled in accordance with the legal requirements and safeguards applicable to the relevant service and jurisdiction.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, accounting, fraud prevention, dispute handling and compliance with legal obligations.

Retention periods may vary depending on the type of information and the reason it is required.

SECURITY

É TOILE takes reasonable organizational and technical measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

No online system or method of electronic transmission can be guaranteed to be completely secure, but we work with Shopify and relevant service providers to maintain appropriate safeguards for the operation of the store.

YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including requesting access, correction, deletion, restriction of use or other available measures.

We may need to verify your identity before responding to a request where reasonably necessary or required by law.

To make a privacy-related request, contact: info@etoilejp.com

Certain information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution or other legitimate purposes permitted by law.

CHILDREN'S PRIVACY

The É TOILE online store is not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances where parental or other legally required consent would be necessary.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

É TOILE is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy information provided by the relevant service before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy when reasonably necessary to reflect changes to our services, technology, legal requirements or data-handling practices.

The current version will be made available through the É TOILE website.

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