SHIPPING POLICY

É TOILE ships domestically within Japan and to select international destinations.
Please review our shipping guidelines below.

PROCESSING TIME

Orders are carefully prepared and typically dispatched within 1-2 business days of order confirmation. During peak seasons or for special collections, processing times may be extended.

You will receive a shipping confirmation email with tracking number once your order has been dispatched.

PRE-ORDER & MADE-TO-ORDER ITEMS

Pre-order and made-to-order pieces require additional production time. Estimated shipping dates are provided on each product page. Please note that these timelines are approximate and may vary.

SHIPPING DESTINATIONS

Domestic (Japan):
Nationwide shipping available
Additional fees apply for Okinawa and remote islands

International:
United States, South Korea, China, Taiwan
Limited availability - please reach out to us before ordering to confirm
Customs duties, import taxes, and VAT are the sole responsibility of the recipient
É TOILE cannot predict or control these charges

SHIPPING RATES

Domestic Shipping (Japan):
Standard Shipping: ¥500 (tax included)
Free Shipping: Orders over ¥20,000 (Japan only)
Okinawa & Remote Islands: Additional surcharges apply

International Shipping:
Rates vary by destination and are calculated at checkout
Additional fees may apply

DELIVERY TIMELINE

Domestic (Japan): 3-7 business days after shipment
International: 7-14 business days after shipment
Remote Areas: Additional time may be required

*Delays may occur due to carrier circumstances, weather conditions, or customs inspections. É TOILE is not responsible for shipping delays caused by external factors beyond our control.

TRACKING

Once your order ships, you will automatically receive:

1. Shipping confirmation email with tracking number
2. Real-time tracking updates via email
3. Delivery notification when package arrives

You can track your order anytime by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account and viewing order history
- Reaching out to our support team

DELIVERY ISSUES

If your order is delayed, lost, or damaged during transit, please reach out to our support team immediately at support@etoilejp.com. We will work with the carrier to resolve the issue promptly.

Response time: Within 24-48 hours during business days (Monday - Friday, 10:00 - 18:00 JST). We are closed on weekends and Japanese national holidays.

UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts, you will be responsible for any reshipping fees.

Please verify your shipping address carefully before completing your order.

CONTACT

For shipping inquiries, please reach out to our customer support team:

É TOILE

General Inquiries: info@etoilejp.com
Customer Support: support@etoilejp.com
Phone: 080-4407-9422
Business Hours: Monday - Friday, 10:00 - 18:00 JST

Address:
〒195-0062
336 Okuramachi, Machida-shi, Tokyo, Japan

SHOPPING BAG

Shipping Policy