Shipping Policy

SHIPPING POLICY

É TOILE ships to select countries worldwide. Please review our shipping guidelines below.

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PROCESSING TIME

Orders are carefully prepared and typically dispatched within 5 business days of order confirmation. During peak seasons or for special collections, processing times may be extended.

You will receive a notification once your order has shipped.

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PRE-ORDER & MADE-TO-ORDER ITEMS

Pre-order and made-to-order pieces require additional production time. Estimated shipping dates are provided on each product page. Please note that these timelines are approximate and may vary.

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SHIPPING RATES

DOMESTIC SHIPPING (JAPAN)
Standard Shipping: ¥800 (nationwide)
Free Shipping: Orders over ¥20,000 (tax included)

INTERNATIONAL SHIPPING
Rates vary by destination and are calculated at checkout
Customs duties and taxes are the responsibility of the recipient

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TRACKING

Once your order ships, you will receive a tracking number via email. You can monitor your shipment's progress through the carrier's website.

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DELIVERY ISSUES

If your order is delayed, lost, or damaged during transit, please contact us immediately at info@etoilejp.com. We will work with the carrier to resolve the issue promptly.

Inquiries received outside business hours (Weekdays, 10:00 – 17:00 JST) will be addressed sequentially on the next business day.

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UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address or failed delivery attempts, you will be responsible for any reshipping fees.

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CONTACT

For shipping inquiries, please reach out to our client services team:

É TOILE

Email: info@etoilejp.com
Business Hours: Weekdays, 10:00 – 17:00 JST

Address:
〒195-0062
336-1-102 Okuramachi, Machida-shi, Tokyo, Japan