Privacy Policy
PRIVACY POLICY
OVERVIEW
É TOILE is committed to protecting your privacy and personal information. This document explains how we collect, use, and protect your data when you visit our website or purchase from our store.
By using our website, you agree to the practices described here.
INFORMATION WE COLLECT
We collect the following information:
Personal Details
- Name
- Email address
- Phone number
- Shipping and billing address
Payment Details
- Credit card information (securely processed by Shopify Payments)
- Transaction history
Account Data
- Order history
- Preferences and settings
- Login credentials
Technical Information
- IP address
- Browser and device type
- Pages viewed
- Time spent on site
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Communicate about your purchases
- Provide customer support
- Send updates about new collections (with your permission)
- Improve our website and services
- Prevent fraud
- Meet legal requirements
DATA SECURITY
We use industry-standard security measures to protect your information from unauthorized access or misuse.
Payment information is encrypted and processed through PCI-compliant systems (Shopify Payments). We do not store complete credit card details.
While we take every precaution, no online transmission is completely secure. We cannot guarantee absolute security.
SHARING YOUR INFORMATION
We do not sell your personal information.
We share data only with trusted partners who help us operate, including:
- Payment processors
- Shipping carriers
- Email service providers
- Website analytics providers
These partners are required to protect your information and use it only as we direct.
We may disclose information when required by law or to protect our rights and safety.
COOKIES
We use cookies to improve your experience and understand how you use our site.
Cookie Types:
Essential
- Required for site functionality
- Enable cart and checkout
Performance
- Track site usage anonymously
- Help us improve performance
Functional
- Remember your preferences
- Personalize your experience
Marketing
- Track activity for advertising
- Deliver relevant content
You can manage cookies in your browser settings. Disabling them may affect site functionality.
YOUR RIGHTS
You have the right to:
Access
- Request a copy of your data
Correction
- Update incorrect information
Deletion
- Request removal of your data
Opt-Out
- Unsubscribe from marketing emails
Restriction
- Limit how we use your data
Portability
- Receive your data in a transferable format
To exercise these rights, reach out to support@etoilejp.com
DATA RETENTION
We keep your information as long as needed for the purposes described here, or as required by law.
Order data is retained for accounting and legal compliance. Marketing data is kept until you opt out or request deletion.
INTERNATIONAL TRANSFERS
Your information may be processed in Japan or other countries where our partners operate.
These countries may have different privacy laws. We ensure your data remains protected regardless of location.
THIRD-PARTY LINKS
Our website may link to external sites not operated by É TOILE. We are not responsible for their privacy practices.
Please review their policies before sharing information.
CHILDREN'S PRIVACY
Our website is not intended for anyone under 18. We do not knowingly collect information from children.
If we discover we have collected such information, we will delete it immediately.
SHOPIFY
Our store is hosted by Shopify Inc., which provides our e-commerce platform.
Your data is stored on Shopify's secure servers. Shopify maintains strict security standards.
Learn more at: https://www.shopify.com/legal/privacy
POLICY UPDATES
We may update this document at any time. Changes take effect immediately upon posting.
We will notify you of significant changes by email or website notice. Continued use of our website means you accept the updates.
CONTACT US
For questions about this policy or to exercise your rights, please reach out to us:
É TOILE
General Inquiries: info@etoilejp.com
Customer Support: support@etoilejp.com
Phone: 080-4407-9422
Business Hours: Monday - Friday, 10:00 - 18:00 JST
Address:
〒195-0062
336 Okuramachi, Machida-shi, Tokyo, Japan
© 2025 É TOILE. ALL RIGHTS RESERVED.