Privacy Policy

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OVERVIEW

É TOILE is committed to protecting the privacy and security of our clients. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our store.

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

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INFORMATION WE COLLECT

We collect information you provide directly to us, including:

Personal Information
• Name
• Email address
• Phone number
• Shipping and billing address

Payment Information
• Credit card details (processed securely through our payment providers)
• Transaction history

Account Information
• Order history and preferences
• Communication preferences
• Account credentials

Automatically Collected Information
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses

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HOW WE USE YOUR INFORMATION

Your information is used to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer support and respond to inquiries
• Send you updates about new collections and exclusive offerings (with your consent)
• Improve our services and user experience
• Detect and prevent fraud
• Comply with legal obligations

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DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Payment details are encrypted and processed through secure, PCI-compliant payment gateways. We do not store complete credit card information on our servers.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties.

We may share your data with trusted service providers solely to fulfill your orders and provide our services, including:

• Payment processors (to process transactions)
• Shipping carriers (to deliver your orders)
• Email service providers (to send order confirmations and updates)
• Analytics providers (to improve our website performance)

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.

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COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Types of Cookies We Use:

Essential Cookies
• Required for the website to function properly
• Enable shopping cart and checkout functionality

Performance Cookies
• Collect anonymous data about how visitors use our site
• Help us improve website performance

Functional Cookies
• Remember your preferences and settings
• Provide personalized features

Marketing Cookies
• Track your activity across websites
• Deliver targeted advertisements (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

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YOUR RIGHTS

You have the right to:

Access Your Information
• Request a copy of the personal data we hold about you

Update or Correct Your Information
• Modify inaccurate or incomplete data

Delete Your Information
• Request deletion of your personal data (subject to legal obligations)

Opt-Out of Marketing Communications
• Unsubscribe from promotional emails at any time

Restrict Processing
• Limit how we use your data in certain circumstances

Data Portability
• Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@etoilejp.com.

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DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order and transaction data are retained for accounting, tax, and legal compliance purposes. Marketing data is retained until you opt out or request deletion.

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INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside of your country of residence, including Japan and other jurisdictions where our service providers operate.

These countries may have different data protection laws than your country. However, we take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

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THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated by É TOILE. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

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CHILDREN'S PRIVACY

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

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SHOPIFY

Our store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and general applications. Shopify stores your data on secure servers behind a firewall.

For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

We will notify you of material changes by email or through a prominent notice on our website. Your continued use of our Service after such changes constitutes your acceptance of the updated Privacy Policy.

The date of the last update will be indicated at the top of this Privacy Policy.

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If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

É TOILE

Email: info@etoilejp.com
Telephone: +81 (0)80-4407-9422

Address:
〒195-0062
336-1-102 Okuramachi, Machida-shi, Tokyo, Japan

Business Hours: Weekdays, 10:00 – 17:00 JST

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For the purposes of applicable data protection laws, É TOILE acts as the data controller of your Personal Information.