Customer Data Requests

CUSTOMER DATA REQUESTS

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YOUR PRIVACY RIGHTS

At É TOILE, we respect your privacy and are committed to protecting your personal information. Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have certain rights regarding your personal data.

This page explains how you can exercise these rights.

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YOUR RIGHTS

Depending on your location, you may have the following rights:

Right to Access
• Request a copy of the personal information we hold about you
• Receive information about how we collect, use, and share your data

Right to Rectification
• Request correction of inaccurate or incomplete personal information
• Update your account details and preferences

Right to Erasure (Right to be Forgotten)
• Request deletion of your personal information
• Subject to legal obligations and legitimate business interests

Right to Restrict Processing
• Request that we limit how we use your personal information
• Applicable in certain circumstances, such as when you contest the accuracy of your data

Right to Data Portability
• Receive your personal information in a structured, machine-readable format
• Transfer your data to another service provider

Right to Object
• Object to the processing of your personal information for certain purposes
• Opt out of direct marketing communications at any time

Right to Opt Out of Sale or Sharing
• Opt out of the sale or sharing of your personal information for targeted advertising
• Applicable under CCPA, VCDPA, and similar state privacy laws

Right to Withdraw Consent
• Withdraw your consent to data processing at any time
• Does not affect the lawfulness of processing based on consent before withdrawal

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HOW TO SUBMIT A REQUEST

To exercise any of these rights, please contact us using one of the following methods:

Email
• Send your request to: info@etoilejp.com
• Include "Data Request" in the subject line

Telephone
• Call us at: +81 (0)80-4407-9422
• Business Hours: Weekdays, 10:00 – 17:00 JST

Written Request
• Mail your request to:
É TOILE
336-1-102 Okuramachi, Machida-shi
Tokyo 195-0062, Japan

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INFORMATION REQUIRED

To process your request, we will need the following information:

• Your full name
• Email address associated with your account
• Description of your request (e.g., access, deletion, correction)
• Proof of identity (to verify your identity and protect your data)

We may request additional information to verify your identity before fulfilling your request. This is to ensure that personal information is only disclosed to the rightful owner.

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RESPONSE TIMELINE

We will acknowledge receipt of your request within 5 business days.

We aim to respond to your request within:

• 30 days for GDPR requests (EU/EEA residents)
• 45 days for CCPA requests (California residents)
• 45 days for other state privacy law requests (e.g., VCDPA, CPA)

If we require additional time, we will notify you and provide an explanation for the delay.

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VERIFICATION PROCESS

To protect your privacy and security, we must verify your identity before processing certain requests, particularly those involving access to or deletion of personal information.

Verification may include:

• Matching the information you provide with our records
• Requesting a copy of government-issued identification
• Sending a verification email to your registered email address

If we cannot verify your identity, we may be unable to fulfill your request.

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AUTHORIZED AGENTS

You may designate an authorized agent to submit a data request on your behalf. To do so, you must:

• Provide written authorization signed by you
• Verify your identity directly with us
• Provide proof of the agent's authority to act on your behalf

We may deny requests from agents who cannot provide adequate proof of authorization.

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LIMITATIONS AND EXCEPTIONS

While we strive to honor all data requests, there are certain circumstances where we may be unable to fulfill your request, including:

• Legal obligations requiring us to retain certain information
• Ongoing investigations or legal proceedings
• Fraud prevention and security purposes
• Fulfillment of contractual obligations
• Exercise or defense of legal claims

If we cannot fulfill your request, we will provide an explanation and inform you of your right to appeal or lodge a complaint with a supervisory authority.

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NON-DISCRIMINATION

We will not discriminate against you for exercising your privacy rights. You will not be:

• Denied goods or services
• Charged different prices or rates
• Provided a different level or quality of service
• Subjected to retaliation or adverse treatment

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LODGE A COMPLAINT

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a data protection authority.

EU/EEA Residents
• Contact your local Data Protection Authority (DPA)
• List of EU DPAs: https://edpb.europa.eu/about-edpb/board/members_en

California Residents
• Contact the California Attorney General's Office
• Website: https://oag.ca.gov/contact

Other Jurisdictions
• Contact the relevant privacy or consumer protection authority in your region

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For any questions about your privacy rights or to submit a data request, please contact us:

É TOILE

Email: info@etoilejp.com
Telephone: +81 (0)80-4407-9422

Address:
〒195-0062
336-1-102 Okuramachi, Machida-shi, Tokyo, Japan

Business Hours: Weekdays, 10:00 – 17:00 JST

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We are committed to protecting your privacy and handling your data with care and respect.

Thank you for trusting É TOILE.