Legal Notice
LEGAL NOTICE
特定商取引法に基づく表記
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BUSINESS INFORMATION
Company Name
É TOILE
Representative
KUDOU MARIA
Registered Address
〒195-0062
336-1-102 Okuramachi, Machida-shi
Tokyo, Japan
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CONTACT INFORMATION
Telephone
+81 (0)80-4407-9422
Email Address
info@etoilejp.com
Business Hours
Weekdays, 10:00 – 17:00 (Japan Standard Time)
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PRICING
All prices displayed on our website include Japanese consumption tax (消費税込).
Prices are subject to change without prior notice. The applicable price will be the price displayed at the time of your order confirmation.
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ADDITIONAL FEES
Shipping Fees
• Domestic (Japan): ¥800 (nationwide)
• Free shipping on orders over ¥20,000 (tax included)
• International shipping rates vary by destination
Payment Processing Fees
• May apply depending on the selected payment method
• Fees will be clearly displayed at checkout
Customs Duties and Taxes
• For international orders, customs duties and import taxes are the responsibility of the recipient
• These fees are not included in the product price or shipping cost
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PAYMENT METHODS
We accept the following payment methods:
• Credit Card (Visa, Mastercard, American Express, JCB)
• Bank Transfer (銀行振込)
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PAYMENT TIMING
Credit Card
• Payment is authorized at the time of order placement
• Charges are processed immediately upon order confirmation
Bank Transfer
• Payment must be completed within 7 days of order confirmation
• Orders will be automatically cancelled if payment is not received within this period
• Bank transfer fees are the responsibility of the customer
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DELIVERY TIMELINE
Standard Orders
• Shipped within 5 business days of order confirmation
• Delivery times vary depending on destination
Pre-Order and Made-to-Order Items
• Delivery timelines are specified on individual product pages
• These timelines are estimates and may vary due to production requirements
Peak Seasons
• Processing and delivery times may be extended during high-demand periods
• Customers will be notified of any delays
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RETURNS AND EXCHANGES
É TOILE operates under a strict no-return, no-exchange policy for customer preference.
Returns or exchanges are only accepted in the following cases:
• Product has clear defects or damage
• Incorrect item was delivered
• Damage occurred during shipping
Timeframe
• Claims must be submitted within 7 days of delivery
• Contact us at info@etoilejp.com with photographic evidence and order number
Resolution
• We will arrange an exchange at our expense
• If replacement stock is unavailable, a full refund will be issued
For complete details, please refer to our Refund Policy.
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BUSINESS LICENSE
Business Registration Number
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VAT Registration Number
[後ほど追加]
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CONSUMER PROTECTION
This business complies with the Act on Specified Commercial Transactions (特定商取引法) and other applicable consumer protection laws in Japan.
If you have any concerns or complaints regarding our business practices, please contact us at info@etoilejp.com.
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CONTACT FOR INQUIRIES
For any questions or concerns regarding this Legal Notice or our business practices, please contact us:
É TOILE
Email: info@etoilejp.com
Telephone: +81 (0)80-4407-9422
Address:
〒195-0062
336-1-102 Okuramachi, Machida-shi, Tokyo, Japan
Business Hours: Weekdays, 10:00 – 17:00 JST
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